We're sorry, now pay your bill
Another miscommunication victim in Lebanon has to pay. What happened
was, with the new postpaid reduction tariff, a lot of people have
decided to convert their prepaid lines to postpaid. Everyone is
excited. You just need a bank account for the domiciliation of your
monthly bill.
A person I know, did it, he now has a postpaid line. He's happy about
it. The bill came after 30 days only to find out that it is more than
what he expected. It turns out that for the first bill only, they take
an extra monthly subscription to what he should pay (monthly
subscription + calls and SMS charges, etc...) .
He asked them, how could you have failed to tell me? Their answer was:
"Well you saw, there was a lot of crowd when you came, and we just
forgot"
I know for a fact that such mistakes are supposed to be corrected by
the service provider, but in Lebanon, they don't, they just tell you,
we're really sorry, now pay your bill...
Welcome to Lebanon.





